Refund policy

Returns & Exchanges Policy

Effective Date: 17 March 2026

At Elysium JL, we're committed to your complete satisfaction with every piece of jewellery. We understand that purchasing jewellery online requires trust, and we want you to shop with confidence.

30-Day Return Window

We accept returns on eligible items within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.

What Can Be Returned

Standard Jewellery Items:

Rings, earrings, necklaces, and bracelets in their original, unworn condition
Items must include original packaging, certificates (if applicable), and all accessories
No visible signs of wear, scratches, or alterations

What Cannot Be Returned (Final Sale):

Customised or personalised items
- Due to their bespoke nature, all items from our Custom Jewellery, Custom Necklaces, Custom Rings, Custom Bracelets, and Custom Earrings collections are final sale
Items showing signs of wear, damage, or alteration
Items without original packaging and tags

Quality Guarantee

We stand behind the quality of every piece. If your item arrives:

Damaged during shipping
With manufacturing defects
Incorrect (wrong item, size, or stone type)

How to Initiate a Return

Contact us at info@elysiumjl.co.uk within 30 days of delivery
Provide your order number and reason for return
Include photos of the item (helps us process your request faster)
Receive return authorisation and shipping instructions
Ship the item back using a tracked service

Important: Returns without prior authorisation may not be accepted.

Return Shipping

Free return shipping is provided for all eligible returns
We recommend using a tracked, insured shipping method
Refund processed within 5-7 business days of receiving and inspecting your returned item

Refunds

Refunds issued to your original payment method
Original shipping costs are non-refundable (unless item is defective/incorrect)
No restocking fees apply to eligible returns

Exchanges

We're happy to exchange items for a different size or stone type (subject to availability):

Free exchanges for sizing issues on standard rings within 30 days
Contact us to arrange an exchange
Exchanges processed within 3-5 business days of receiving your item

Damaged or Defective Items

If your item arrives damaged or defective:

Do not wear the item
Contact us immediately (within 7 days) with photos
We'll arrange a free replacement or full refund, including return shipping

Moissanite & Stone Authenticity

All our moissanite stones come with a guarantee of authenticity. If you have concerns about stone quality or authenticity, contact us within 14 days and we'll arrange verification.

Customised & Personalised Orders

Items customised to your specifications (including engraved pieces, personalized names, birthstones, or special orders) are final sale and cannot be returned unless defective.

We provide detailed product descriptions, images, and sizing guides to help you make informed decisions. Please review carefully before ordering customised items.

Contact Us

Questions about returns or exchanges?