Shipping policy

Shipping Policy

Effective Date: 7 March 2026

At Elysium, we're committed to delivering your jewellery safely and efficiently.

Processing Time

All orders are carefully processed and prepared for shipment within 5-10 business days of order confirmation. You'll receive an email notification when your order ships.

Shipping Rates & Delivery Times

United Kingdom:

Standard Shipping: £5.60 (3-5 business days after processing)
FREE Standard Shipping on orders over £50
Express Shipping: £6.99 (1-2 business days after processing)

Europe (EU):

Standard Shipping: £8.99 (7-12 business days after processing)

International (Rest of World):

Standard Shipping: £11.99 (10-20 business days after processing)

Total Delivery Time

Your total delivery time = Processing time (5-10 days) + Shipping time

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Shipping Delays

Whilst we strive for timely delivery, please allow extra time during:

Peak holiday seasons
Sales events
Customs processing (for international orders)

We're not responsible for delays caused by customs, weather, or carrier issues beyond our control.

Customs & Duties (International Orders)

International customers may be responsible for customs duties, taxes, and fees imposed by your country. These charges are not included in our shipping rates and are the customer's responsibility.